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Frequently Asked Questions

How fast will I get my order?
All orders will take approximately 10 business days to be produced. The number of days for delivery depends on the shipping method you choose. As part of the online order process, we show you the shipping charges for ground, 2-day and next-day shipments. If you need an item faster than the production time shown, or if you have any questions, contact us – we love a challenge and would be happy to help!
Can I split my order and ship to multiple locations?
Absolutely! Just let your customer care representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.
Can I ship internationally?
Yes. It’s best to work with our web store team on this since each case is different. Please contact us!
What type of payments do you accept?
We accept all major credit cards.
When do you charge my credit card? Do you require pre-payment?
We authorize your card once your order is ready to go into production, but we do not collect the funds until your order ships.
Can I order less than the minimum quantity listed for a product?
No. The minimum quantity listed for each item is the absolute least amount our star suppliers are able to decorate on a product.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped to New York, and New Jersey.
What is your return policy?
Since we offer made-to-order goods, we do not issue refunds or exchanges once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact us for more information.
Please be aware that we are currently not accepting returns on wearable merchandise due to COVID-19 safety concerns.

Before you go..

Are you looking for your school's logo?

Great news! All products can be decorated with your logo, just upload it on the product page before adding to your cart.

Are you looking for something you don't see here?

Please let us know. We can build a custom order specific to your school's needs.